Purchase & Shipping Policy
To Done (NZ) reserves the right to amend this policy without notice when and as required.
Current as of 17th October 2022
Digital Downloads - Exchanges, Returns or Refunds.
Due to the digital nature of our product, we do not accept exchanges, refunds or returns of any kind on our Digital Downloads because there is no way to verify the use and view of the product after being downloaded/purchased.
All sales are final unless the exchange is covered under section Consumers Guarantees Act 1993 NZ.
We do not accept returns or refunds due to a change of mind.
We do not accept returns or refunds due to your computer system's inability to view/download PDF documents (It is noted on the product page that you will need PDF viewing capability for our digital download products).
Exchanges - Change of Mind.
We do not accept exchanges on Notepads - all sales are final unless the exchange is covered under the Consumers Guarantees Act 1993 NZ.
We do not accept returns or refunds due to a change of mind, as the product is clearly described and visible before purchasing.
Please note: Where an exchange or return is suitable, this product is then deemed unfit for purpose and disposed of appropriately.
Faulty Items - Replacements.
If your item is deemed faulty for any reason, you will be entitled to a replacement product of the exact nature.
To arrange a replacement of a faulty good, please get in touch with us within 7 days with the following details:
1. Your order number
2. A description of the issue
3. A photo or video of the fault to assist as fast as possible.
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email, unless you have selected to pay for your product via internet banking. In this case - your order will be processed 1 to 2 business days after your payment has cleared into your accounts.
You will receive a notification once your order has shipped with tracking details.
We charge $6.00 for domestic standard shipping and $9 for rural domestic shipping. We currently ship in NZ only.
During peak periods, there may be possible delays due to a high volume of orders or courier service problems outside our control.
If, for any reason, your parcel hasn't been delivered appropriately, we will work with Courier Post/NZ post to locate your package.
If your order is delivered appropriately, however, stolen, we cannot provide a replacement or offer a refund. We recommend you have your parcel delivered to a secure place if you won't be home or redirected to your workplace/local post shop so you can pick it up when you are free.
To Done (NZ) reserves the right, at any time, to update prices, services, business hours, and all details noted above in the Purchase and Shipping Policy.
From time to time, To Done (NZ) endeavor to notify you of any updates. We encourage you to contact us with any comments or questions about the above policies. If you have any further questions regarding our policy, please contact us directly.