Service Terms and Conditions

Terms and Conditions (The Fine Print)

To Done (NZ) reserves the right to amend these services without notice when and as required.

Current as of 4th April 2025

BUSINESS HOURS

Our Office hours are Monday & Wednesday 9:00am - 5pm. I am offline on Tuesday and Thursday completing admin related client tasks

We are not available Fridays, weekends or public holidays.
We are not available for any events or meetings outside of the above days and hours.
We often reduce our work hours during the school holidays to allow our team to focus on whanau.

CHANGES TO AVAILABILITY INCLUDING SCHEDULED HUI/EVENTS

Occasionally we will need to adjust our schedule to accommodate personal and family commitments, illness and school holidays.

In this event, you will receive a contact from To Done (NZ) in the form of a Social Media message, call, text or email (including our monthly update emails which advise of 'Out of Office' for planned absence).

CLIENT RESPONSIBILITIES

You agree to provide clear communication about design requests, priorities and deadlines. You will ensure To Done (NZ) is supplied with all relevant resources, content, and information to complete the work requested within the timeframe required.

PAYMENTS

Payments are due

Monthly from their first payment (recurring invoices)
Within 14 days of invoice being issued to clients.
and before any mahi commences, for both ongoing and casual clients.

Any overdue invoices will incur a daily 1% late fee until the date payment is received.

If no solution is resolved within 28 days of the invoice due date, the client will incur a further $120 fee and To Done (NZ )will liaise with appropriate debt collectors to obtain outstanding payments. This will also result in your contract being terminated immediately.

For monthly service packages payment is due by the agreed-upon date each month.

If payment is not received by the due date, all work will be placed on hold until payment is made.
If a client fails to communicate or provide necessary input for their services, they remain responsible for the payment, as the time has been allocated to them.
Continuous non-payment may result in service termination and further action to recover outstanding balances

RUSH FEE

If you are a casual client or need support on a project that sits outside of our usual contract -please note this will be completed during a time I am available.

If you need support urgently and sooner than the dates I provide - I am happy to support you, however, I will now be charging rush fees which will be 50% of the total cost.

This is because late requests can cause delays in my mahi or overflow into my personal time in order for projects to be completed.

CANCELLATION AND TERMINATION OF SERVICES

You, the client, have the right to terminate our services at any time. However, the following conditions apply:

One-off Services: If you have paid in full for a one-off service, a refund may be provided on a pro-rata basis, depending on the work completed. Refund eligibility is assessed on a case-by-case basis, and there is no guarantee of a refund if significant work has already been completed.
Monthly invoices & Subscriptions: If you are on a monthly invoicing or subscription, you must provide notice before your next payment is due. If notice is given after your payment due date, cancellation will take effect from the date of your last payment, and no refunds will be issued for that period.
Overdue Invoices & Cancellations: If an invoice has been issued and remains unpaid past the due date, services will be placed on hold until payment is received. If you request cancellation after an invoice has been issued but fail to pay by the due date, the outstanding balance remains due, and collection efforts may be pursued.

LIABILITY

To Done (NZ) has no liability to the client for any loss, damage, costs, expenses, or other claims for compensation arising from any information or instructions supplied by the client that is incomplete, incorrect, or inaccurate.

This includes delays in projects due to inability to contact the client, delayed responses to any communication sent to clients by To Done (NZ), and content, copy and information not being provided adequately as outlined in client responsibilities.

PROJECT COMMENCEMENT

Before the Commencement of Projects - You, the client, must:-

agree to and sign general Conditions of Service.
sign and return your project proposals with design brief details/requests if required and
payment must be made in full

CONFIDENTIALITY

To Done (NZ) will not directly or indirectly disclose client or business information to anyone other than a representative of the client or of To Done (NZ) at any time, either during or after completion of any project.

We may share your final results or a behind-the-scenes view of work for portfolio and marketing purposes. This will be agreed upon during purchase time or within our project proposal.

GENERAL

To Done (NZ) reserves the right, at any time, to update prices, services, business hours, and all details noted above in the Terms and Conditions.
From time to time and will endeavour to notify you of this update. We encourage you to contact us with any comments or questions about these terms of service. If you have any further questions regarding our policy, please contact us directly.