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Product Purchase, Refund, Exchange & Shipping Policy
To Done (NZ) reserves the right to amend these services without notice when and as required.
Current as of 17th October 2022
PROCESSING ORDERS
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email, unless you have selected to pay for your product via internet banking. In this case - your order will be processed 1 to 2 business days after your payment has cleared into your accounts.
You will receive a notification once your order has shipped with tracking details.
SHIPPING COSTS
We charge $6.00 for domestic standard shipping and $9 for rural domestic shipping. We currently ship in NZ only.
DELIVERY TIMEFRAMES
During peak periods, there may be possible delays due to a high volume of orders or courier service problems outside our control.
This will also result in your contract being terminated immediately.
LIABILITY REGARDING DELIVERY ISSUES
If, for any reason, your parcel hasn't been delivered appropriately, we will work with Courier Post/NZ post to locate your package.
If your order is delivered appropriately, however, stolen, we cannot provide a replacement or offer a refund. We recommend you have your parcel delivered to a secure place if you won't be home or redirected to your workplace/local post shop so you can pick it up when you are free.
GENERAL
To Done (NZ) reserves the right, at any time, to update prices, services, business hours, and all details noted above in the Terms and Conditions.
From time to time and will endeavour to notify you of this update. We encourage you to contact us with any comments or questions about these terms of service. If you have any further questions regarding our policy, please contact us directly.
Product Purchase Policy
Shipping Policy
DIGITAL DOWNLOADS
Due to the digital nature of our product, we do not accept exchanges, refunds or returns of any kind on our Digital Downloads because there is no way to verify the use and view of the product after being downloaded/purchased.
All sales are final unless the exchange is covered under section Consumers Guarantees Act 1993 NZ.
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We do not accept returns or refunds due to a change of mind.
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We do not accept returns or refunds due to your computer system's inability to view/download PDF documents (It is noted on the product page that you will need PDF viewing capability for our digital download products).
iNCORRECT PRODUCT RECEIVED
In the event you receive the wrong product, we will make sure you are sent the correct product.
To arrange an exchange of incorrect goods, please get in touch with us within 7 days with the following details:
1. Your order number
2. A photo or video of the product you received.
Please email all enquiries regarding returns or exchanges via email to: support@todone.nz
CHANGE OF MIND - REFUND AND EXCHANGES
We do not accept exchanges on Notepads - all sales are final unless the exchange is covered under the Consumers Guarantees Act 1993 NZ.
We do not accept returns or refunds due to a change of mind, as the product is clearly described and visible before purchasing.
FAULTY ITEMS - REPLACEMENT
If your item is deemed faulty for any reason, you will be entitled to a replacement product of the exact nature.
To arrange a replacement of a faulty good, please get in touch with us within 7 days with the following details:
1. Your order number
2. A description of the issue
3. A photo or video of the fault to assist as fast as possible.
Please email all enquiries regarding returns or exchanges via email to: support@todone.nz